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NEW QUESTION 42
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?
- A. Ask their supervisor for help immediately.
- B. Be vulnerable and own their mistake.
- C. Promise to work harder to avoid other mistakes.
Answer: B
NEW QUESTION 43
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK’s lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee’s input?
- A. Acknowledge the new employee’s ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
- B. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
- C. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner’s mind.
Answer: C
NEW QUESTION 44
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
- A. A story using personas to illustrate potential solutions
- B. Detailed technical documentation with annotations
- C. A prototype for a specific business outcome
Answer: A
NEW QUESTION 45
Which tool is used to create reports, incorporate filters and select the Report Type?
- A. Report Builder
- B. Report Composer
- C. Data Loader
- D. A csv file that will then get imported.
Answer: A
NEW QUESTION 46
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?
- A. Entity relationship diagram
- B. Definition of done
- C. User acceptance criteria
Answer: C
NEW QUESTION 47
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