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NEW QUESTION 47
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Service Appointment.
- B. Create operating hours for the Optimization Engine.
- C. Create operating hours for the Service Resource.
- D. Create operating hours for the Service Territory.
Answer: C,D
NEW QUESTION 48
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?
- A. Mark installed asset as “shipped” – create a new product – relate the product to the asset
- B. Mark installed asset as “shipped” – create new assets – create a new asset of relationships type = “shipment”
- C. Mark installed asset as “obsolete”- create a new product – create a new asset of relationships type =” replacement”
- D. Mark installed asset as “obsolete”- create a new product – related the product to asset
Answer: C
NEW QUESTION 49
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.
- B. Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.
- C. Select a Service Appointment from the list, press the “Change Status” action and “Dispatch.”
- D. Select multiple Service Appointments from the list and bulk schedule them.
- E. Select a Service Appointment from the list and press the “Schedule” action.
Answer: C,D,E
NEW QUESTION 50
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers
- A. Most service appointment have the same priority
- B. The scheduling policy used field is blank
- C. The scheduling policy is producing too many candidates that qualify for each service appointment
- D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
Answer: A,C
NEW QUESTION 51
Universal Containers’s Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. The Due Date of the Service Appointment
- B. When Service Resources are available for work
- C. The Time Slots for Appointment Booking
- D. The Maintenance Plan for the Account
Answer: B,C
NEW QUESTION 52
……
