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NEW QUESTION 25
Which element evaluates a customer outcome?
- A. key performance indicators
- B. milestones
- C. metrics
- D. benchmarks
Answer: A
NEW QUESTION 26
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?
- A. Quarterly Success Review build and delivery
- B. additional features that will align with the business outcomes
- C. service introduction to confirm that they know how to submit service issues at the go live
- D. customer’s stakeholders and their business outcomes
- E. initial user group identified and their use cases confirmed
Answer: D,E
NEW QUESTION 27
Which method is directly associated with evaluating a customer outcome?
- A. milestones
- B. key performance indicators
- C. metrics
- D. benchmarks
Answer: C
NEW QUESTION 28
Which definition of a use case is true?
- A. comparison of the marketing description of what a product does to the customer’s experience
- B. list of actions or event steps that a customer uses
- C. list of instructions that customer uses for their software
- D. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
Answer: D
NEW QUESTION 29
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:
Answer:
Explanation:
NEW QUESTION 30
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